How to request a cancellation or refund
Email contact@iyec.in with your name, account email or phone, order or payment ID, service name, payment date, reason, and supporting evidence. Do not send full card or bank-login details. We acknowledge requests within 48 business hours and ordinarily decide them within 7 business days.
Memberships and subscriptions
- Before activation: eligible for a full refund, less any non-refundable payment-processor charge only where law permits and it was disclosed.
- Within 7 calendar days after first activation: eligible if no member-only event, course, mentor session, certificate, marketplace benefit, or material digital benefit has been used.
- After substantial use or after 7 days: normally non-refundable, but you may cancel future renewal at any time.
- Duplicate or clearly erroneous charges will be refunded after verification.
Courses, cohorts, accelerator, and mentoring
- A cancellation made at least 7 days before the scheduled start may receive a full refund. A cancellation 3-6 days before may receive 75%. A later cancellation may receive 50% only if the seat can reasonably be reassigned.
- After a digital course is substantially accessed, a cohort starts, an accelerator review begins, or a mentor session is delivered, the corresponding consumed portion is non-refundable.
- A mentor session cancelled at least 24 hours in advance may be rescheduled once without charge. Late cancellation or no-show is normally non-refundable.
- If IYEC cancels and offers no reasonable substitute or reschedule, the affected amount will be refunded.
Events
Event-specific terms control. Unless the listing says otherwise, attendee cancellation at least 7 days before the event is eligible for 80% of the ticket price; 3-6 days is eligible for 50%; and later cancellation or no-show is non-refundable. Tickets may be transferred with prior approval. If IYEC cancels an event, ticket fees will be refunded or credited at the attendee's choice. Reasonable rescheduling does not automatically require a refund, but attendees unable to attend the new date may request one within 7 days of notice.
Marketplace and professional services
- Before work begins: full refund of the uncommitted service fee.
- After work begins: refund is limited to the undelivered portion after deducting completed milestones, approved third-party costs, statutory fees, and other disclosed non-recoverable costs.
- Government fees, filing fees, domain, hosting, advertising spend, licences, courier, notarisation, vendor purchases, and other third-party charges are refundable only if the third party refunds them.
- Custom or approved milestone work is not refundable merely because preferences change. Deficient work remains subject to correction, re-performance, or mandatory legal remedies.
Grants, coupons, credits, and instalments
Promotional credits, grants, coupons, scholarships, or complimentary services have no cash value unless expressly stated. If a discounted order is refunded, the refund cannot exceed the amount actually paid. Failure to pay an agreed instalment may pause delivery and amounts already earned for completed work remain payable.
Refund timing and method
Approved refunds are initiated to the original payment method where practicable within 7 business days. Banks and payment providers may take an additional 5-10 business days. Bank or UPI refunds require accurate verified details. Cash payments may be refunded by bank transfer after identity and receipt verification. Chargebacks raised while a refund review is open may delay resolution.
Non-refundable circumstances
Except where mandatory law provides otherwise, refunds are not available for completed services, downloaded certificates, used benefits, no-shows, missed deadlines caused by the customer, rejected government or investor decisions outside IYEC's control, false or incomplete information, policy violations, or delay caused by the customer, government, force majeure, or an independent third party.
Contact and legal notices
Indian Youth Entrepreneurship Council Foundation
CIN: U85500UP2026NPL247715
Registered office: C/O Anita, Kanakpur, Mayabazar, Faizabad, Uttar Pradesh 224161, India
Email: contact@iyec.in
Toll-free: 1800 309 8565
Website: iyec.in
When contacting us about an account, payment, privacy request, complaint, or legal notice, include enough information to identify the relevant transaction or account. Do not send passwords or full payment-card details.